FAQs

FAQs – Chamak.pk

Q. Is it safe to order online from Chamak.pk?

A. Absolutely! We prioritize your data privacy and use secure methods to protect your information during the checkout process. All sensitive data is only accessed by authorized staff, and our team follows strict security practices. For any security-related concerns, feel free to reach out to us at ha7651341@gmail.com

Q. How can I place an order?

A. Ordering from Chamak.pk is simple:

  1. Visit the product page of your choice.

  2. Click “Add to Cart.”

  3. Want to buy more? Add other items by repeating the process.

  4. Go to your cart by clicking the “Cart” icon/menu.

  5. Click “Proceed to Checkout.”

  6. Fill in your shipping and billing details, and double-check your order summary.

  7. Click “Place Order.”

  8. That’s it! You’ll receive an email confirmation, and we’ll dispatch your order on a Cash on Delivery (COD) basis.

Q. Can I cancel my order?

A. Yes, you can. If you're a registered user, simply log in to your account to cancel the order. If you ordered as a guest, you can cancel during the confirmation call or contact our support team during working hours for assistance.

Q. What is your return policy?

A. Please refer to our full Return Policy page for detailed information.

Q. What is your refund policy?

A. You can find all refund-related details on our Refund Policy page.

Q. Do you charge for shipping?

A. No, shipping is completely FREE across Pakistan! Enjoy shopping without any extra delivery costs.

Q. Which courier companies do you use?

A. We work with trusted shipping partners including M&P, TCS, and Leopards Courier Services to ensure timely and safe deliveries.

Q. How long does delivery take?

A. Orders are usually delivered within 2–3 working days after you confirm your order via call.

Q. How do I order a product that’s out of stock?

A. If something you want is sold out, just give us a call or email us to place a pre-order. Our team will assist you with availability and expected delivery time.